Computer Repairs – PC Fixes
Computer Repairs
On Site IT Assistance; Allow us to bring our computer repair and business IT services directly to your office. We specialize in providing support for to medium sized businesses. Our services include, on site computer repair, network setup and troubleshooting as any other information technology repairs or support that may be required at your location.
You can trust GPTs team of professionals to handle the launch and management of your technology deployment ensuring disruptions to your workforce and maximizing productivity.
Our experts are well versed in all types of technology deployments. Strive to minimize any interruptions while maximizing the uptime for end users. We work closely with your organization to determine the approach for your deployment considering factors such as on site or assistance as well as scheduling during work hours or off hours including weekends.
Apart from minimizing disruptions it is crucial to ensure that end users feel comfortable with their devices. Discover more about how deployment fits into a project.
Scheduling Deployments
As deployments are rolled out end users receive email notifications informing them about the refresh. These notifications provide details about the deployment along, with a recommended date and time.
We collaborate with your employee to schedule the deployment at a time that avoids any conflicts, with meetings or periods when they cannot be without a computer.
Configuring and Transferring Data
When it comes to deployments customers have options;
1. Onsite Deployments; Our team will replace your employees computer. Update their software at your office as per your specified time. This process includes;
Transferring end user data and system preferences using a migration script designed and maintained by our team.
Ensuring mapping of printers and drives.
Conducting a series of test cases developed in collaboration with our team and the customer.
Connecting power, signal and peripheral cables to the system.
Properly labeling the legacy system for disposal.
Updating asset management records.
Assisting end users in getting acquainted with technology and software.
2. Scheduling
3. Shipping coordination
4. End user communication
5. Shipment tracking
6. Status reporting
To guarantee that no data is lost during technology refreshes we archive everything for a designated quarantine period. In case an end user discovers a file that wasn’t included in the data migration we retrieve the archived data, from the computer. Send it to the employee.
Computer Repairs. Hardware and Software Deployment
Introducing operating systems and equipment can sometimes be overwhelming, for your employees leading to frustration. To address these challenges GPT offers a range of support services to ensure a transition. We are highly adaptable and ready to collaborate with your IT team in any way
To assist with all deployments we have established a help desk equipped with a hotline that allows your employees to swiftly reach out for any questions or concerns they may have.
For assistance our team of experts can create user instruction manuals or FAQ sheets that serve as handy references for your employees.
In the case of deployments or updates we typically set up an on site help desk that remains available for two, to seven days depending on the requirements. During this time we can effectively become an extension of your existing helpdesk by logging and updating incidents directly into your system.
When it comes to retiring technology equipment GPT takes care of all end of life services including data destruction and warranty repairs.